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✦ My refund is incorrect. What should I do?

We are sorry if we have made a mistake with your refund! Don't worry, please contact our Customer Experience Squad for assistance!

Please note that the following may affect the amount you have been refunded:

  • Shipping cost: only refunded for damaged/faulty products
  • Any discounts that were applied at the time of sale, which may not now be applicable

Have more questions? Submit a request


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    • ✦ I had an allergic reaction. Can I get a refund?
    • ✦ When will I get my refund?
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    • ✦ What happens to my refund if my card account is closed?
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    • ✦ Do you refund shipping cost if I return something?
    • ✦ I bought Sand & Sky from Amazon. Can I return them?
    • ✦ Can I get a refund if the price has changed?
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